+86 155 5244 7686
Longkou City Hongrun Packing Machinery Co., Ltd.

Warranty Policy

Warranty Terms:

A. Warranty period: One year after installation

The sellers guarantee that the mechanical equipment supplied to the buyer is the equipment of good quality. Within 12months counting from the date of the mechanical equipment operation or 18 months counting from the date of the equipment delivery (any earlier expiry date of the above two dates shall be as a counting basis), if the equipment is confirmed troubled or damaged under normal operation (8 hours/3 shift day), the Seller shall be responsible to repair and replace the damaged parts or equipment with new ones free of charge.

During the warranty period, if there are some problems with the machinery, the company will be in after received customer's notice, by the specialist is responsible for the customer to solve the problem (by phone, E-mail, fax, etc.).

B. Key service part

Full set one year spare part is free, it will be cheap to buy after 2-3 years spare part, seller have special service depot, have full spare parts, any time, seller supply the spare parts to customer factory by DHL will not more than 5-7 days, but normally, seller’s machine have not happened the state of emergency of the spare parts.

C. Disclaimer

However, the above warranty is not suitable to the troubles occurred by the following factors:
1. From improper operation, negligence, wrong operation, intended damage by the operator, or abnormal instability of voltage.
2. Due to Force Majeure, such as natural disaster, war, riot, civil strife, strike, fire, etc.
3. Due to natural damage or corrosion of the mechanical equipment.
4. The buyer refits and removes the equipment to a new plant site by himself without the seller's confirmation in advance and without the supervision of the seller's engineers.

(1) We produce the machine all high quality standard. We use the high quality part for machine and offer the economical price for customer, because the machine stable operation is a crucial factor for customer to increase income and improve economic performance. High running rate of machine is our purpose.
(2) The data and picture within the information for reference only,the company reserves the right to change equipment and structural components,in the case to change without notice. Purchase of equipment involved in the content, data, configurations, prices, etc. are subject to contract.
(3) If the voltage and frequency are different, should add extra price.
(4) The exchange rate form USD to RMB of quotation according to Real Time Exchange Rates.